Billabong - Reviews and experiences

I just bought something and had a problem with the promo code. I was supposed to get a free duffel bag with my order, but because the code was entered wrong, it didn't come in the package. When I contacted customer service, they said I didn't choose the free gift option, so they couldn't add it now. They told me to return my order and make a new one to get the free duffel bag. I'm pretty disappointed with the lack of flexibility and the trouble this has caused.

I just bought a pair of men's board shorts from this store and I gotta say, the customer service was a huge letdown! I found an awesome deal on their website, but couldn't figure out where to put in the promo code for a discount during checkout. I sent a few emails trying to fix the issue, but didn't hear back at all. So I decided to have a chat with their customer service team on the website, and they told me they couldn't give me the discount because of some lame "system" issue. Seriously? So yeah, you won't see me shopping there again.

The whole process of ordering from this company was seriously frustrating and took up so much of my time. I had to try multiple times just to get my order through because their website kept messing up. And then, when the order was finally in, the shipping took forever. I get that things like the shipping carriers can cause delays, but it was kinda upsetting to see the company not taking responsibility for their own shipping issues. Plus, their customer service was super slow to respond. I had to wait weeks just to get a response to my email, which is just not okay when we're all used to getting things quickly online. All in all, my experience with this company was a letdown and I don't think I'd be rushing to buy from them again.