Billabong - Reviews and experiences

I had a really frustrating experience with returning an item at the store recently. They said it would take 7-10 days to process the return, but it actually took over a month. I reached out to customer service after they got the package back in less than 2 weeks, but it still took them another 10 full business days to process the return. The money wasn't refunded until 2 days later. They even told me to check back by a certain date, but I still had to wait longer than I expected to get my money back. And to top it off, I found out they charged a return fee in addition to the cost of sending the package back. This meant I got a lot less money back than I was hoping for, which was really disappointing. Overall, this whole mess has left a bad taste in my mouth and I'm not sure I want to shop there again.

I had to return a piece of clothing because it was the wrong size. I was annoyed at first because I had to pay for the return shipping. But when I contacted customer service, they gave me a full refund for the item and even the shipping costs. I was surprised by how they handled it and now I'm happy with how it all turned out. I'm glad they owned up to the mistake and made sure I wasn't out any money in the end.

I bought a gift from this place and tried to return it in January after Christmas. They wouldn't accept the return, which is crazy. I'm never shopping here again. Next time I'll go with Macy's or another store for this brand. Their return policy is much better during the holiday season. Billabong is terrible and I would totally give them zero stars if I could.

Hey there, as someone who has been a customer for a while, I gotta say the return process was a total nightmare. I've placed a bunch of orders online in the past with no hiccups, but when it came time to return something for the first time, I was stuck dealing with some seriously unresponsive customer service. The return link was mysteriously unavailable, my emails were ignored, and no one ever picked up the darn phone. This lack of support is beyond frustrating and honestly feels like a major letdown as a loyal customer. If a company can't handle something as basic as returns, it's definitely a huge red flag for me.

I ordered this really cute shirt online but it ended up being too small when I got it. So I had to send it back and they ended up taking out almost the same amount as the shipping from my refund. Like, that's totally not cool at all.