Balenciaga - Reviews and experiences

I recently bought a pair of Speed 2.0 lace-ups from this brand, and unfortunately, one side had defects. I contacted customer service and sent photos of the problem, hoping for a repair. Sadly, I was told it was considered wear and tear, even though it was clearly a manufacturing issue. The reasons given were quite ridiculous and didn't match the high quality I was anticipating from this brand. I offered to bring the shoes into the store for them to see in person, but they oddly refused. It makes me wonder about their dedication to quality control.

I bought a pair of Triple S shoes at the store and I gotta say, I'm really disappointed with the quality. Even though it's supposed to be a fancy brand, the shoes were made with cheap materials and the workmanship was really not that great. After wearing them just three times, they started to fall apart, which is not cool for shoes in this price range. When I asked the store for a refund or to fix them, they said no way, which left me feeling pretty cheated and unhappy. I don't think I'll be buying anything from this brand again - I'd rather go for something from LV or Gucci, where the quality is way better.

I bought these Triple S sneakers from the store 4 months back, and I'm really let down by how quickly they started falling apart. The canvas on the top of the shoe tore after just a few months of wear. When I took them back to the store to sort it out, the staff said it's not a quality issue and wouldn't exchange or fix them. I'm really upset with how they handled it and won't be shopping there again.

I recently bought a pair of Triple S sneakers from your store, and I gotta say I'm super bummed out about the quality. After only wearing them for a couple of weeks, the lining and heel ripped and foam started coming out. And to top it off, the loops for the shoelaces broke, which basically makes the shoes useless. When I contacted customer service about it, I couldn't believe their response. They said the shoes aren't meant for daily wear and tear, and they aren't responsible for that kind of damage. That's not okay for a brand like yours that's known for quality and high prices. Even after sending pictures of the damage, I didn't get a proper solution or even an apology. I'm so disappointed with the lack of concern and understanding towards a loyal customer like me.