BADINKA - Reviews and experiences

I made a purchase online recently and needed to return it for a different size. I followed the website's instructions and sent three emails to customer service over two weeks to request the return and exchange. Unfortunately, I haven't heard back from them at all. This lack of communication is really frustrating and disappointing. I just want better support and efficiency as a customer when dealing with returns and exchanges.

I recently bought a pair of pants from your store. Sadly, I needed to ask if I could add something to my order, get credit for both items, or cancel my order and buy the items again. I was quite disappointed with the customer service I got. Even though I got a response in about 8 hours, it was short and not very helpful. They just told me my order was canceled so I could buy the other item. They didn't say anything about a refund or when I would get my money back. I didn't get a credit code or any info about how I would get my money back, so I felt like my money just disappeared.

I bought some festival clothes from this company and it was a huge mess. The stuff came late, didn't fit like they said it would, and when I tried to send it back, they wouldn't give me my money back, only store credit. They even changed their rules on the website after I called them out for being sneaky. Don't waste your cash on this company, eh!

I had such a great experience with their customer service team when I needed help with a return. They were super quick to respond and even sent me a free piece of clothing! I was totally shocked by how nice they were and now I definitely want to keep shopping with them. Every time I wear something from this brand, I get a ton of compliments.