Allegra K - Reviews and experiences

one of four items missing, two pieces didn't fit, and emails felt like they vanished into a black hole. I messaged on Instagram, checked spam, kept waiting. After about four months of chasing I expected nothing. Then someone from support actually replied, offered a refund for the missing item, sent a pre-paid return label for the two pieces, and even added a small accessories credit for the trouble. That tiny credit made me laugh — in a good way — it felt human. I wear the stuff for daily work-from-home outfits and weekend walks, so getting a proper refund/replacement mattered. It wasn't smooth, took way too long, but when they finally fixed it I felt relieved and pleasantly surprised. I'd buy again, just keeping all my receipts and screenshots this time.