Aerosoles - Reviews and experiences

So ya, I ordered these super cute shoes like two weeks ago but then they never showed up! Like, the carrier messed up or something and I never got them. I tried to call and talk to them but they don't even answer the phone anymore, you have to fill out some online form and wait forever for a response. Like, how annoying is that, eh? And they don't even have a live chat so you can't even like, talk to someone in real time. They did give me a refund but seriously, I just wanted my shoes! And they didn't even ask if I wanted another pair, like come on! So I asked if I could reorder at the same price but they were like, nah sorry promo's over. Like, obviously it's over, but I never got my shoes in the first place! So annoying and bad service, I won't order from them again, eh.