Adorama

Adorama - Reviews and experiences

Average rating
9.0 /10
Based on 36 reviews
Oct 2023-Dec 2025
Star distribution
59x
422x
34x
21x
10

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (36)

Surprisingly smooth

Service

Quick-ish reply, friendly staff, actually helpful, eh

Daniel made it easy

Service

I'll buy from Adorama again. Daniel's help made the purchase painless. I was nervous spending on new pricey gear, after some rough runs with other shops, but their service calmed me down.

Cancel order drama

Service

I ordered something that was taking forever to arrive, so I decided to cancel it. But they wouldn't let me cancel and just kept giving me a hard time. I had to call numerous times and no one was helping. Finally, this amazing lady Nancy came through and resolved everything for me. She's the best. But seriously, Adorama needs to improve their customer service and treat people better.

Camera lens purchase

Service

Adorama has always come through for me when it comes to getting camera gear. Their stuff is top quality and their prices are always fair. The people on the phone are amazing to work with, super knowledgeable and friendly. It's like talking to a buddy who knows everything about cameras. I completely trust Adorama for all my photography needs.

New camera lens

Service

I gave customer service a call and got connected with Larry. He really helped me choose the best lens for my camera. Larry was so helpful and made sure I understood everything. When the lens showed up, it looked like it was right out of the box and even had the manual with it. I'm really satisfied with my purchase and the great service I got.

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About Adorama

Adorama is a retail company specializing in photography, video, and audio equipment as well as computers, drones, and home and office electronics. Founded in 1974, it initially started as a small camera shop in New York City. Over the years, Adorama has grown to encompass a significant online presence, offering a wide range of products for amateurs and professionals alike. Besides retailing, Adorama provides a suite of services including photo lab services, equipment rentals, and free educational content in the form of workshops and online tutorials. The company has committed to serving the creative community, offering both the gear and knowledge needed to support photographers, videographers, musicians, and other creatives.

Contact Information

42 West 18th

10011 New York

United States

📧 nancym@adorama.com

☎ 212-741-0052

🌐 adorama.com

Last update: December 2, 2025

Website (Partner link)

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