Adorama - Reviews and experiences

Delivery slow, support helpful, coffee now daily

Needed it for bad back during move; return easy, delivery slow.

I traded in some gear last month while clearing space. Delivery arrived faster than I thought. Customer service replied quickly. First impression was relaxed and efficient. A few small delays, but worth it.

Picked up a lens for my Hasselblad, but it was a dud — took about 15 seconds to focus on a mountain, totally unusable. Adorama let me return it, gave a full refund and really made everything super easy. I’ve already ordered the 35–100 E; hoping that one’s better.

totally worth it — the trade-in was painless and I actually got a decent offer. Saw Adorama on a photography forum and my buddy tipped me to try them. They matched competing quotes and even threw in a lens-purchase bonus. Smooth process, no drama, really, too.

Used their appraisal service a few months ago after shooting a wedding last fall. First thought was "okay, let's see" — then they gave a fair estimate, faster than I expected, and I could swap for newer gear without a fuss. Really handy for our little videography community; surprised how smooth and honest the whole thing felt.

I sent in some old Nikon kit last month and wasn’t expecting much. They walked me through the inspection, kept me updated, and after I picked ACH to my bank they confirmed and deposited the cash in under an hour — which was a pleasant surprise. I used the payout to restock camera batteries for my daily shoots; felt relieved and impressed.

So, I ordered this camera online and it was great until I opened the package and noticed that a part was missing. I was like, seriously? But then I called up customer service and they fixed it super fast. In less than 10 minutes, they had a replacement ordered and on the way!

I recently bought a used lens from Adorama and it went pretty smooth. I found the lens I wanted easily and got financing approved quickly. Ordering was simple and I got the lens in a few days. I messed up and ordered the wrong lens, but the customer service team was super helpful in sorting out the return and helping me choose the right one. They were quick and knew what they were talking about, turning a potential bad situation into a good one. I can't wait for the new lens to arrive and will definitely think about ordering from Adorama again down the road.