Adidas - Reviews and experiences

I had a big problem with an online order I made recently. The thing I bought was stuck in the company's online system for almost a month! I kept trying to get help and fix the issue, but nothing happened. The chat on the website was so annoying, always refreshing and not easy to use. When I finally talked to someone, they were not very helpful and just gave me basic answers. Even when I tried to escalate the problem, it took supervisors a whole week to respond with the same useless info. This whole situation has me wondering if the company's customer service is really as good as they claim.

The website keeps giving me an error every time I try to process a return. Even though I've brought it up a few times, it still hasn't been fixed. It's frustrating and disappointing that they don't seem to care about making their website better. The customer service reps I talked to on the phone weren't very friendly or well-trained. I ordered a bunch of stuff to make sure I found the right size and style, but I only ended up keeping a few things. The rep I talked to seemed surprised that I was returning the rest, which I thought was unnecessary. Nowadays, I think it's normal for people to order a bunch of stuff and only keep what they like.

As a loyal customer, I'm feeling let down by the limited choices on the Canadian site. It seems like we're always getting the second-best stuff compared to the US site. It's annoying that we can't order straight from the main site, which means we're stuck with a not-so-great selection. I've had it with the Canadian site's mediocre options and will be shopping somewhere else for my activewear from now on.