1800PetMeds - Reviews and experiences

I had a really bad experience with a company that does Auto-Ship for medication. They did this big upgrade and didn't tell anyone that it would cancel their orders. People didn't get their pet's meds on time and it was a real hassle. The Support team was so busy with calls that it took forever to fix everything. It's not cool how they handled the situation, makes the company look bad.

As someone who's been a loyal customer for a while, I've always relied on this company to refill my pet's meds. But I gotta say, my recent experience really let me down. I placed an order for my furry friend's medication and all of a sudden I got roped into this service called Vetster and they were reaching out to me. It really bugged me that they shared my info without even asking me first. Privacy is super important to me and I didn't like that they broke that trust.

I just made a big order from you guys, spending over $300. But, when I tracked it, I saw it was going to the wrong address. I know for sure I changed it when I checked out, but it didn't stick. I was worried and annoyed, so I called customer service, expecting a headache. But, the person I talked to was amazing. I told them what happened, and right away they said they'd send a new order to the right address with overnight delivery. They were quick and got it right, plus there were no automated machines, so I only waited for less than two minutes. This level of help really saved my butt, and I'm so thankful for the fast and easy fix.

I really need to make sure you don't order pet medications from this place. Dealing with this company has been a total nightmare for me. At first, I thought it would be handy to get my pet's meds delivered to my door instead of always going to the vet. But my order was late, got lost, and finally arrived way behind schedule. And to top it off, I needed an invoice for my pet insurance, but despite trying many times through emails, chats, and calls, I still haven't got it. The customer service is terrible – promises of a quick invoice turned into weeks of waiting with no end in sight. They didn't reply to emails, and getting through on the phone or chat took forever. Do yourself a favor and steer clear of this company.

I've been a customer of this company for a while now and I gotta say, I'm always blown away by how great and quick their service is. When there was a mix-up with the size of my dog's heart guard because of a mistake from my vet, they didn't waste any time - they got in touch with me right away and even reached out to the vet to fix it. That kind of customer service is amazing and really shows how much they care about their customers. And on top of that, their prices are totally reasonable, which is super important for people like me who are watching their wallets. I'm definitely gonna keep supporting this company in the future.