Auras Insurance - Reviews and experiences

Felt a bit stupid coughing up the bill at a Bangkok hospital, but this policy covered it — they paid me back the full amount after I sent receipts. I had to email back and forth a few times about forms, and at first I worried it'd drag on, but replies were fast. Compared to other insurers that string you along, this one made the whole claims bit painless.

I needed a short-term plan because my mom, 65, was flying to the US to see her grandkids and we’d struggled before to find anything affordable. I sorted it online in about ten minutes, got the policy by email almost right away, printed a copy and sent it over on WhatsApp. Customer service answered a quick question I had (bit of a mix-up with the name) and cleared it up. At passport control the paper was enough, they waved her through, so that was a relief.

some weird characters in the message and a third‑party footer, plus the docs didn't read like a normal insurance package. I cancelled the same day and followed the refund steps they gave, only to be told it could take 15–45 days. That's a long time for an immediate cancellation, so I disputed the charge with my bank. Heads up: double‑check the company name before you buy.

I grabbed a little phone insurance from them since I’m always dropping my phone during my commute. Buying was quick, no fuss. Cancelling? Total pain — they refuse to let you cancel online and make you mail a handwritten paper form. It felt absurd and I had to send four emails begging for the form before they even replied. That alone made me pretty wary; if they’re that awkward about a cancellation, I don’t trust them with a real claim. I never used the coverage so I can’t say how they handle payouts, but honestly I’m annoyed and I wouldn’t sign up again.

better training, accurate profiles, or even a simple canned line linking to the exact clause — that’d avoid the back‑and‑forth. Not saying it’s useless, it does the job for many situations, but don’t assume theft is covered without reading the fine print and, well, don’t rely solely on a chat reply.