VaporDNA

VaporDNA - Reviews and experiences

Average rating
8.0 /10
Based on 23 reviews
Nov 2023-May 2024
Star distribution
56x
46x
37x
23x
11x

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (23)

Pod vape, coils, and juice

Service

My experience with VaporDNA was amazing! I made my first purchase with them and was really impressed with the quality of the products, the wide variety to choose from, and the prices. I bought a pod vape, coils, and juice, all of them came in perfect condition and passed the verification on the brand's website. Unfortunately, the pod system had some battery issues, which I've seen before with other devices. However, the customer service team at VaporDNA was so quick to respond and gave me some helpful tips to fix the problem. When the issue kept happening, I reached out again and they solved it efficiently and professionally. Phillip, the representative I spoke with, was outstanding - he stayed in touch with me the whole time, providing help and advice. Thanks to him, my pod system is now working perfectly. I really appreciate the attention to detail and care shown by VaporDNA, and I'll definitely be coming back as a customer.

Quick resolution of defective vapes

Service

The customer service at this place is absolutely amazing! I had an issue with some vapes I bought that didn't work properly, but they fixed it right away. They responded quickly and were very understanding and helpful. It's not easy to come across such fantastic service nowadays, so I was truly impressed.

E-liquid and coils

Service

I've been a customer at this online vape shop for a while now, and let me tell you, the service is consistently top-notch. Every time I place an order, it gets processed quickly and accurately. The products I receive are always exactly what I wanted, and I've never had any issues with my purchases. I really like that they have a rewards program where I can earn points and discounts for my future orders. On top of that, there always seems to be some kind of sale or coupon code available, which makes it even more affordable for me to shop here. I've told my friends and family about this site because I trust their products and service.

Easy ordering process

Service

I recently ordered from VaporDNA and was super impressed with the huge selection they had to offer. The whole delivery and pick up process was easy peasy. I did have a little hiccup with my order, but thankfully Phillip from the team was there to help me out and fix things up in no time. This was actually my second order from them, and I can say for sure that I'll be coming back for more in the future.

Billet Box Typhon purchase

Service

After struggling with different vaping devices for ages, I decided to treat myself to a Billet Box Typhon. I had tried all sorts of devices, from boro to traditional vapes, but nothing quite hit the spot. I'd been eyeing a Billet Box since it first came out, but I never thought I could afford one. Despite my past vape troubles, I knew I had to get my hands on one. Living in LA doesn't offer many options for trying out devices, but I lucked out and found VaporDNA. The staff and customers there were super knowledgeable and helpful. I learned a ton about boro mods and finally got the tank and device setup that worked perfectly for me. The Typhon, along with the free tank they threw in, has been worth every penny. It's got great flavor, a high-end feel, and it can handle my mechanic clumsiness like a champ. Huge shoutout to VaporDNA for giving me a true vape store experience with experts who actually vape themselves.

E-liquids and replacement coils

Service

I just ordered some e-liquids and replacement coils from this store, and let me tell you, it was a frustrating experience. I placed my order, paid for it, and then waited a whole week without getting any shipping notification. I had to send an email to their customer service to ask about my order. It turns out they just left my order sitting there for a week before finally shipping it out. That kind of inefficiency and lack of customer service is not okay in today's world.

Recent order

Service

I recently placed an order with this store and man, let me tell you, it was fantastic. They really are the best company around. They are super friendly and helpful, and their customer service is just amazing. They truly value their customers, unlike some other companies out there. I've ordered from them multiple times and never had any problems whatsoever. And to top it off, my order arrived super quickly. I ordered on a Monday and got it by Friday - so speedy, right? They have a huge selection too, so many options to choose from. And their prices are always better than other places. I always go with this store over any other. Shout out to Chad & Blake, they are the best and really care about their customers. Big thanks to the awesome people who work at the store, you all rock!

3 Bottles of e-liquid

Service

I got 3 bottles of e-liquid from this shop. Their customer service was super patient and helpful in making sure I got the brand I wanted, because I really like the original manufacturer. Even though there was a small delay because of Covid and a holiday, my order showed up in good shape and on schedule. I was happy with their service overall and would tell others to check them out.

Sub ohm vape purchase

Service

I just bought a sub ohm vape for about $40, but I changed my mind soon after ordering it. So, I contacted customer support, and they actually processed my refund request super quickly, within just a few hours. I was really happy with how fast and helpful they were. I'm really grateful for them refunding my order, even though it was past the usual cutoff time for cancellations. Their awesome service has definitely made me a loyal customer, and I'll definitely be doing business with them again in the future.

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About VaporDNA

VaporDNA is a premier online vape store that specializes in various electronic cigarettes, e-liquids, and accessories. Founded in 2013, the company is based in Torrance, California, USA, and has gained a reputable position in the vaping community. VaporDNA is known for its wide selection of products, ranging from basic vape pens for beginners to more advanced mod systems for experienced vapers. They pride themselves on quality, offering only authentic and certified products from well-known brands. Besides retailing, VaporDNA is committed to advocacy for vaping as a safer alternative to traditional tobacco smoking, participating in educational and regulatory discussions to promote vaping's benefits and safety standards.

Contact Information

20435 Gramercy Pl ste101

90501 Torrance

United States

📧 team@vapordna.com

☎ 1-855-901-5222

🌐 vapordna.com

Categories VaporDNA

Last update: November 29, 2024

Website (Partner link)

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