Rakuten Kobo - Reviews and experiences

I just bought an e-reader from this online shop and let me tell you, it's been amazing. This thing has been working perfectly since I got it and has made reading so much better. At first, I got a smaller e-reader but it just wasn't cutting it for me, so I swapped it for a bigger one. The customer service folks were really helpful and made the return super easy. all in all, I'm really happy with my e-reader and the great service I got.

I recently bought an eReader from a popular bookstore and I've been really enjoying using it. But the other day, the screen froze up and I couldn't seem to fix it. I called the store where I got it, but they wouldn't help me without a receipt. So, feeling frustrated, I contacted the eReader company's customer service. At first, they couldn't find my purchase record because I didn't buy it directly from them. Still, the person I spoke to really went the extra mile. They talked to their manager and decided to replace my whole device, even though it was really the bookstore's responsibility. I have to give them credit for stepping up and handling the situation so well. I'm really happy with how things turned out and I'm super impressed with their customer service.