Grenco Science - Reviews and experiences

I recently had a pretty bad experience with my purchase from this company, eh. I ordered something and turns out it was on back-order, but nobody even bothered to let me know about the delay, eh. I waited for over a month, only to get hit with a cancellation notice out of the blue, without a heads up, eh. When I called them to find out what was going on, the customer service folks were not helpful at all and even kinda rude, eh. I mean, come on! That kind of service just doesn't cut it, especially with so many options out there, eh.

I messed up big time by not looking into things before diving into a spontaneous purchase from this company. The website seemed legit and professional, so I just tossed a product in my cart without really thinking about it. Turns out, I was in for a huge letdown. Right after I hit that order button, I got an email saying my shipment would be delayed 10-14 days because of COVID. Annoyed but staying optimistic, I waited it out. Two weeks came and went, and still no sign of my order. When I tried reaching out to customer service for an update, all I got was crickets. No responses on any platform I tried. I eventually threw in the towel and canceled my order. The lack of communication and customer service was just so disappointing, especially when the product could have been awesome. But who knows, since I refuse to give any more support to a company that operates like that. Take this as a heads up for anyone thinking about buying from them - do your homework first.

My experience with the company was pretty disappointing. I bought a vaporizer and paid extra for fast shipping, thinking I'd get it quickly. But I ended up waiting almost a week with no updates on where my order was. So, I contacted their customer service, and they told me I'd have to wait another 10 to 14 days for it to arrive. I was really annoyed that they didn't tell me about the delay earlier. It left me feeling frustrated and not happy with their service. I was hoping for better communication and quicker handling of customer orders.

I recently bought a bunch of GPEN Gio products for over $200 and I gotta say, the service I got was a real letdown. I gave Grenco Science my order number (#587398) but they haven't gotten back to me at all and won't send my order. It's really annoying to feel like I'm being ignored and not getting any answers. I thought this company would do better.