Alamy - Reviews and experiences

Bought this for a poster during a move, was sure the "hi-res" would be bogus. Downloaded a smaller file and got annoyed, but support sorted it quickly so I'm relieved and pretty happy.

I ordered an image for my daily newsletter and at first I thought they'd charged me twice — panic, the usual. The download didn't show up so I bought it again. Customer service was slow to reply, but they dug in, found the duplicate charge and refunded it. Delivery was quick after that. Still wary, but satisfied enough to use them again.

I almost didn’t click buy — the thumbnails looked too similar and I had that nagging doubt that I was getting the wrong actor. After purchase I realised four shots were of someone who just looked like the person I wanted. Support admitted their error right away (pleasant folks, actually) which eased me, but then they offered a store credit instead of cash. I grumbled — I’ve had straight refunds from other places before — but after a few emails I used the credit to pick other images and, surprisingly, I’m happy with what I ended up with. Still prefer cash refunds, though.

I got a notice about a photo I used last month — kind of a shock. At first, like, their approach felt aggressive, like a demand with no room to talk; I panicked. But after I phoned, the rep actually explained options and sent a licence instead of immediately suing. Delivery of the paperwork was a couple days later than promised and the first message was harsh, but overall service fixed it.