Alamy - Reviews and experiences

I noticed one of my prints — which I'd posted on my website and Facebook — popped up on Alamy. I told friend, contacted their support; the response was slow and vague, seemed like they didn't take it seriously, really frustrated.

By the third week I was still chasing replies — I first used the product in January and thought it looked fine, but an image glitch made me email support. Multiple follow-ups, no answer. Kinda frustrating, I was hoping for one response.

two charges appeared on my Monzo, no confirmation email, nothing. Repeated emails went unanswered, phone hold times were ridiculous, kept hanging up. After a week and a couple of calls I got a refund, that's fixed, though the whole process felt sloppy and suspicious.

awesome photos, but the customer support nearly ruined the deal. I first found the collection when a colleague shot me a link and I told a buddy to try it too. I bought a handful because the image quality was honestly better than I expected — crisp, rich colours, overall a nice surprise for the price. Then the headache: payment went through, yet I never got the files or even a proper order confirmation. I emailed them over and over, sent all the details, waited and waited, and mostly got silence or vague promises. It felt like I was the only one actually chasing this; they'd ghost me for weeks and then say "figure it out yourself" — which is just wild. After months I kinda gave up on the roughly $150 they still have. So yeah, content is solid, but delivery and service need serious work. If you’re just browsing, go for it, but be ready to follow up and save screenshots.

When my father-in-law, who was a famous entertainer, died, we dug up some old photos to use at his funeral. But a lot of them had this Alamy logo on them, and we couldn't figure out what that was all about. We tried asking Alamy for some info, but they weren't much help and didn't really explain why the logo was there in the first place.

I recently bought some stock photos from this company and honestly, I was really disappointed. The quality of the photos was just okay, nothing special, and the prices were kinda high compared to other sites. And to make matters worse, their customer service was not very helpful and took forever to get back to me when I had questions.

As a customer at Alamy, I had a good start dealing with a friendly and knowledgeable salesperson who gave me a great deal on photography licensing. But things went downhill fast when I couldn't reach the salesperson anymore and the prices we agreed on suddenly changed without warning. I was completely shocked to see the fees more than double, leaving me feeling frustrated and misled. I tried reaching out to sales, credit control, and all the phone numbers provided, but got no response - either no one picked up or the call ended abruptly after a long wait. The lack of communication and transparency was really unprofessional and not okay for a business.

I just bought a stock photo from this platform and I gotta say, I was pretty disappointed with how unclear the usage rights were. It's super important for us customers to know exactly what we're getting, especially when it comes to expiration dates. I found the platform to be really misleading in this regard, and it definitely made for a frustrating experience.