4Ocean - Reviews and experiences

I bought a beach chair for my wife from you guys, hoping to support a good cause. Unfortunately, it broke after hardly using it. The plastic arm rest snapped in half and when I reached out to customer service, they said there are no replacement parts available. To make things worse, they wouldn't take the chair back since it's been more than a year since I bought it. It's really disappointing, especially since we only got to use it a few times because of the short beach season in Michigan. I tried to fix it myself, but the break is unfixable. Now I'm stuck with a chair that's almost new but not usable, and I have to throw it away - which goes against what you stand for.

I bought a bunch of bracelets from this company, but one of them ended up breaking. So I contacted customer service, and they were really quick to send me a replacement. But then, the new bracelet broke too, at the knot-lock this time. When I got in touch with customer support again, they weren't as helpful. They said it had been more than a year since I bought it. They did offer to ship a new one for free if I wanted, but I was bummed that the bracelet didn't last longer.

These bracelets are so awesome, eh! And I love that I'm supporting a good cause with my purchase. But, like, I've had to get three replacements already cause they keep breaking, eh. I like, contacted customer service to get some tips on how to stop this from happening, but the response wasn't super helpful. They just said to avoid harsh chemicals, but I already do that, you know?