Smalls - Reviews and experiences

My experience with this company has been amazing. I've never had such great customer service while shopping online. I've been ordering from them since they first started, and I was really impressed by how much they care about making customers happy. Even though they were a new company, their service was better than any other I've experienced. The food quality, packaging, and presentation were all really impressive. I kept ordering from them to see if they could keep up the good work, and I'm happy to say that they have. Even years later, they are still reliable, helpful, and friendly. I would definitely recommend trying them out if you have a cat. This company really stands out for their great service and personal touch in the online shopping world.

Hey there, just wanted to share my recent experience with your company. I bought some cat food to help my furry friend gain some weight, but unfortunately, our kitty got really sick and we had to rush her to the vet. Turns out, she was in the final stages of kidney failure. It was tough, but we had to say goodbye to her as she crossed the rainbow bridge in our arms. Getting our order during that emotional time was a mix of sad and sweet feelings.

I just want to say that the way your company responded to our situation was amazing. I reached out to tell you what happened, and not only did you give us a refund right away, but you also asked for photos to create a little memorial for our kitty. You even offered a discount on future orders if we decide to bring another furry friend into our lives. Your kindness and understanding meant the world to us during such a difficult time.

We'll always be grateful for how your company supported us when we needed it most. We'll definitely be sharing our positive experience with everyone we know and will keep you in mind for future orders. Thanks again.

I was really looking forward to trying out the food products, but it ended up being a letdown. The auto-ship thing messed up my order, making changes without even asking me first. When I asked for a refund for the stuff I didn't want, I didn't get it like they promised. Their customer service was not great, and canceling my subscription was a real pain.

I just started getting my cat food delivered from this company and I gotta say, I'm really impressed with the customer service. Every time I order, it's a seamless and efficient process. The staff is super helpful and always there to answer any questions or address any concerns I have.

The customer service and support at this store is amazing. The food is top-notch and my cat absolutely loves it. When my cat passed away, they showed so much compassion and care. I highly recommend this store.