Vitamin World - Reviews and experiences

My recent shopping experience at the store was pretty disappointing. I decided to take advantage of the online promotion for Buy 2 Get 1 free Vitamin World products, but when my order arrived, there were only two products instead of three. I was not happy about that, so I contacted Vitamin World's customer service. However, I wasn't satisfied with the response I got. Even though I sent pictures of the box and what was inside, I was told that the weight of the box proved that all the products were there. They also said that if I wanted to return the products, I would only get a refund for the items minus the shipping fees. I was irritated by the lack of clarity in the shipping process since there was no receipt, packing slip, or shipping notice. To make matters worse, I also received an email meant for another customer about an expired product they had gotten, which showed me that Vitamin World wasn't paying attention to details or caring about the customers as much as they should.

I just bought some vitamins from this company, and man, was I let down. The vitamins I got were only good for 3 months, even though I was supposed to get a 6-month supply. When I asked for my money back because of this mess, they straight up said no. So now I'm stuck with these expired vitamins that I can't even use. It's just not right, and it's a huge pain in the butt. This whole thing has been my worst customer service experience ever, and I definitely won't be buying from them again. Do yourself a favor and find another place to get your supplements, so you don't have to deal with the same headache I did.

Eh, don't bother ordering from this company, eh. I got suckered into a Black Friday deal where you buy three things and get three free, but I only got the three things I paid for. I've been bugging customer service forever and still haven't gotten those missing items. They keep giving me the runaround, so I'm throwing in the towel. I'm so cheesed off about this whole situation, wish I had checked the reviews before ordering. Definitely gonna take my business somewhere else from now on, eh. Cheers, eh.

Eh bud, I've been a loyal customer of this store for ages, and I've never had any issues with my orders until recently. In March 2019, I had a problem with a shipment that got stuck in customs because they needed to check out the products. Even though I gave them all the info they needed, my order got sent back by Vitamin World. Then, a month later, the same thing happened again. The problem was, since I'm outside the USA, it was a real pain trying to reach Vitamin World because all their phone numbers are toll-free. I had to wait until I was in the States to get in touch with them. Finally got to talk to a rep and they gave me a claim number (CAS-036518) and promised a refund for what I paid, which included the cost of the product and shipping. But you know what? The refund never came through, and I didn't hear anything from Vitamin World after that. I really wanna know why they didn't keep their word to me.