Ninja Kitchen - Reviews and experiences

My buds were all like, "You gotta check out this Air Fryer from that online shop." They had a killer discount so I snagged the AF400UK. They raved about how amazing it is, so now I'm pumped to give it a whirl. The folks at the company were really friendly and the delivery was speedy. I'm hyped to whip up some wicked snacks with this Air Fryer!

Last year, I bought the Ninja Foodi Max Grill and Air Fryer, and it has totally changed how I cook. The grill and air frying functions work great and the food always comes out amazing. Plus, the probe feature guarantees that everything is cooked just right. I did have a problem with a faulty probe, but the store's customer service was awesome and they quickly sent me a new one. All in all, I'm super happy with how well this product works.

Oops, I accidentally broke my pot lid, but thankfully Ninja replaced it for me. Then, I accidentally ended up buying the Ninja 8 in 1 pot. I ordered it on Easter Sunday and got it in just a couple of days on Tuesday. That was super fast! I have to say, it's amazing cookware, just like my new pot.

In 6 month's time the kettle was broken. The thermostat or something broke so the temperature reading was never correct or it gave a DRY error while there was enough water in. Bed, Bath & Beyond was quick to shove this back to the manufacturer and not assisting in a return while this is fully in the warranty time period. Now dealing with the manufacturer, Ninja - almost an hour on the phone with them, they say they will send a replacement kettle but this will have to come from the US (we're in Canada), it will take 2 - 3 weeks and we need to cover the shipping cost of more than $20. Ridiculous service that it takes so long and that we have to pay for a manufacturing fault.

I like the Ninja products, however after two years of using my Ninja Foodi 8qt pressure cooker, the power is not turning on. I called customer service this morning and was told that I would need to purchase a new base from them because it was no longer under warrantee and they wouldn't be able to help me resolve the problem with the machine powering on. When he told me the price, I said no it was too expensive so he quoted a price for 60% off or $74.97 plus tax (included shipping). He provided me an order number and I told him I would think about it and call back. I called back 4 hours later and they said they would not honor the price, she told me the new cost would be $167, 30% of the original price. She said that the person I spoke with this morning did not know what he was talking about. I told her that I felt like they were ... me. I told her that I was given an item number for them to reference and they would not take that number and look up. However much I love the Ninja products, I won't be purchasing them any longer because of their customer service. I purchased a Ninja Foodi last week for my sister from a department store and will return tomorrow as their customer service department has really disappointed me.

I received a set of pots and pans for Christmas in 2020. Within 6 months of using all the coating on the inside started peeling and chipping. I called for a replacement and they wanted me to pay for all the shipping for the product that was still under warranty. It would have cost me more to ship the pots back to the company than the pots and pans are worth.

DO NOT BUY! Garbage product! Garbage customer service! Garbage price for a product that fails after 6 months!