Ninja Kitchen - Reviews and experiences

I had a problem because the main item was missing from my order. I got in touch with the company, and they quickly sent me a replacement item that came within a few days. But here's the kicker - the same driver brought a second order, and conveniently "forgot" to deliver the main item until I said something. I don't think that was just a coincidence on the driver's end.

Ninja was amazing, but the delivery service was a total disaster! I asked them to leave my item in a specific spot if I wasn't home, but they just left it out in the rain. I'm really annoyed at this company's delivery service. I wish I could leave a separate review just for them.

I really liked how simple it was to order online and they kept me in the loop at every stage. But oh my gosh, the delivery was pretty disappointing. The delivery guy just left my package out where anyone could grab it! Definitely not cool.

If you have ever had an issue with a delivery company, do not use.
I've been told the products themselves are quite good. Sadly after spending £150 I got an apron and no cooker.
I ordered my product quite easily. Price was competitive. They sent the parcel via DPD, I had no choice over the matter.
The parcel was then mis-delivered somewhere. After I asked DPD what they had done and hearing no reponse after 24 hours I phoned DPD. within 10 minutes I was told it was incorrectly delivered. DPD informed me they couldn't tell me where the product was and I must raise a signiature dispute with sharkninja.
I informed sharkninja of this who immediately went to a self protect their money mode.
They told me I had to wait 2 weeks whilst they investigated. I explained that DPD could tell them in a matter of minutes it was incorrectly delivered. They said they were aware of the mis-delivery.
I then asked if they could re-send another order whilst they sorted out the first lost product due to their choice of delivery companies.
I was told no.
I asked if they could refund the order and I would re-order it.
I was told no.
I asked if I could expect compensation due to the 2 week wait.
I was told, after the 2 weeks they would look at it.
It isn't a no, it feels like a no though.

It feels like they are trying to get the first product back and will then send me that one out, this could take more than 2 weeks.
I do not feel like a valued customer. I am now having to go via my credit card company as I no longer have any faith in this company.

The apron is a little small for me, strings are shorter than I like as I like them to wrap around me. But good quality and a nice free gift. Not worth £150 though.