Jenny Craig - Reviews and experiences

the Barscotti are still good, so the product is okay; the service is what needs fixing.

online photos, subscription fine print, and a past hiccup with a different company left me wary. So I called ahead and asked about substitutions and missing items, was told missing cheeseburgers would be replaced, and that settled me enough to keep going for a while. Then things went sideways. One shipment arrived with nine identical baked ziti out of a two‑week run (no note about substitutions, like they usually do). That’s nine of the same meal. Even I, who eats the same thing too often, thought that was odd. I called back, they acknowledged earlier missing items and said replacements would be sent — they did send something later, but not the burgers I’d originally reported missing (so, not exactly what was promised). I kept copies of my original orders and the actual packing slips — because you need receipts when stuff doesn’t match. I eventually cancelled the subscription before the next billing cycle; I’d already complained multiple times and felt the responses were mostly words, no follow‑through. To be fair, the food itself was okay — edible, decent portions — so it’s not total garbage. But the reliability isn’t there, and the customer service didn’t restore my confidence. If you need predictable variety (or have dietary constraints), be cautious. If it’s just cheap convenience and you don’t mind surprises, it can work — but plan for backups and double‑check what’s on your invoice.