Jenny Craig - Reviews and experiences

they don’t do refunds. They also said they couldn’t see my account properly because the cancellation made the account inactive. That part felt like being handed around. One rep tried to transfer me. Another said again that refunds aren’t issued and that the rep should have told me that when I cancelled. But I had no such notice on the site. I offered to forward the confirmation email. They said they couldn’t find it in their system. Then they offered a “solution”: resend the first order. Not the changed one, the original. That wasn’t acceptable. I had explicitly changed meals for the second box. I said so. They said the new order was already locked in and changes couldn’t be made. So in the end I pushed back and forwarded the email myself. After another round of waiting they actually processed a partial refund. It took longer than the 7–14 days mentioned, but it did come through. That was a relief. It was inconvenient. It used up time I didn’t have, and I felt like the system was set up to protect the company more than the customer. Still, I’m glad it didn’t end with me out the money. The meals are useful for my weekday routine. They’re not amazing, but they’re convenient. Packaging keeps the food intact. Heating is straightforward. If your priority is quick, predictable meals with minimal fuss, they work. If you care about variety or instant, cheerful customer support, temper expectations. Overall I’m grateful the refund eventually arrived, even if getting there required a few phone calls and some patience.