LugLess - Reviews and experiences

clear labels, easy pickup instructions, and the driver was on time when they collected. That eased me up a bit. Then the schedule got weird — one bag showed up earlier than we planned (which was awkward at the hotel) and the other was a couple of days late. Not ideal, not catastrophic either, but annoying when you’re planning around a tight itinerary. I’ll say customer service handled the complaint in a friendly way; they didn’t wave me off. We ended up with a partial refund and they arranged a repair credit for a scuff on one corner (so the issue was fixed, eventually). I still think the delivery timing needs work — predictability matters — but overall my worries about reliability and support calmed down after they actually followed through on the fix. Price-wise it’s not the cheapest option, but the convenience was real, and for me that tipped the balance. Would I use them again? Probably, with a bit more buffer in my plans. So yeah, mixed bag, literally — some hiccups, but in the end not the disaster I feared.