LugLess - Reviews and experiences

FedEx rep weighed my bags right there, told me they were within the limits I’d paid for, and I left reassured. Delivery itself was fine, on time, nothing odd. That part surprised me in a good way, actually. It worked like it was supposed to.
But about 20 days after delivery I get an email titled “shipping adjustment.” Confused — really confused — because the FedEx person had weighed the bags in front of me. The adjustment showed a mislabelled item (carry-on vs check-in), which suddenly made one bag 25 lb over. Okay. I contacted support the same day and filed a claim within the seven days their policy requires. I uploaded photos, dimensions, the whole thing.
Then silence. No follow-up. A month later I get the exact same charge email again. I reached out, and eventually they told me FedEx denied the claim. There was no documentation from FedEx that I could see, despite my photos and the original weigh-in. The agent at the company — polite enough — basically kept sending the same template asking me to pay. One message even said they understand FedEx measurements can be off because they use lasers and scales “throughout their facilities,” so yeah, they’re aware measurements may be inaccurate, but they still won’t move. So I’m left wondering what the point of the claim process was.
So the service does what it’s supposed to for delivery, which is useful to my daily travel routine, but the post-delivery billing and the customer service handling left me stuck and, honestly, annoyed. I expected a bit more advocacy from the company after I provided proof; that didn’t happen.