LugLess - Reviews and experiences

no phone number, just email. That means when something goes wrong you wait. And we waited. I had to chase them for months, pinging emails, sometimes getting replies after days or even weeks. It’s not immediate support, let’s put it that way. What really hit me was how little they seemed able to do with FedEx. FedEx misplaced the bags, but Lugless didn’t push much, couldn’t influence FedEx, and apparently only contacted FedEx about one of the seven bags. One bag out of seven — that’s not reassuring. In the meantime we were buying clothes, juggling schedules, dealing with school and daycare stuff without half our kids’ things. Practical day-to-day life was affected. At one point FedEx contacted me directly and said they’d cover the roughly $10,000 worth of items if Lugless signed a waiver to let FedEx work with me. Lugless wouldn’t sign unless I signed an NDA first. I wasn’t comfortable signing that, so we didn’t move forward. Bottom line: the service feels hands-off, slow, and unwilling to take responsibility. If you’re using this to send essentials or things your family depends on, be prepared for extra work and stress. I’m annoyed and disappointed, and I’d tell others to think twice before relying on them for important shipments.