Gaia - Reviews and experiences

I gotta tell you about this really frustrating situation I had with Gaia. So, turns out I was getting charged twice because I had two accounts with different names but similar email addresses. I reached out to the support team but at first, they had no idea why it was happening. I even asked them to check my card, but they didn't follow through. It took a few tries for them to finally get it, and they weren't too keen on giving me back my money. After I kept pushing and asked to speak to a supervisor, a really nice customer service rep helped me out. They gave me six months of free access as a way to make up for it.

So, I had this little hiccup when trying to renew my membership at Gaia. Even though I thought I had canceled it, they still took the membership fee out of my bank account. I tried dealing with their customer service, but man, that automated bot system they have is a pain to deal with! Eventually, I managed to request to speak with a real person and finally got connected with a super friendly and helpful customer service rep through email.

This rep knew their stuff and helped me out with my problem quickly and efficiently. Even though I haven't really watched anything on Gaia in the past year, I've been a member for a while, and this positive experience with their customer service just makes me want to stick with them. Overall, I'd totally recommend Gaia, except for that annoying automated bot system they've got going on.