Zola

Zola - Reviews and experiences

Average rating
5.2 /10
Based on 18 reviews
Nov 2023-Mar 2024
Star distribution
50
41x
36x
29x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (18)

Delayed shipping, poor customer service

Timing

My experience with this site has been really disappointing, eh? I spent a lot of money on my purchase, but the shipping is taking forever, y'know? The customer service folks can't seem to help me out at all, they don't have any info on my order. They can't even tell me where it's at or when it's gonna arrive, eh? I tried to cancel and get my money back, but they couldn't do anything about it. It's been almost three weeks since I bought it and I still don't know where my stuff is.

Black Friday purchase delay

Timing

So, I made a purchase on Black Friday and boy was I excited. But the delivery date? It just kept getting pushed back, all the way to mid-January. I gotta admit, I was pretty ticked off. And to top it off, I still didn't get my product when they said I would. Like, come on now. This lack of transparency and not delivering on time is just not cool, eh.

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About Zola

Zola is an American company founded in 2013 that operates in the e-commerce sector, primarily targeting the wedding planning and registry market. Its platform offers a range of services designed to facilitate various aspects of wedding planning, including invitations, websites, a customizable checklist, and guest-list management. Moreover, Zola features an expansive selection of gifts, experiences, and cash funds for wedding registries, emphasizing convenience for both couples and their guests. Over the years, Zola has expanded its offerings to encompass more tools and products tailored to the needs of engaged couples, establishing itself as a comprehensive resource for wedding planning.

Contact Information

🌐 zola.com

Last update: November 29, 2024

Website (Partner link)

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