VyprVPN - Reviews and experiences
Oct 2023-May 2024
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Reviews (24)
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Overcharged for incorrect currency, misleading invoices, delayed refund
Overcharged for incorrect currency, misleading invoices, delayed refund
Follow-upI had a frustrating experience with the company's billing system. They overcharged me in GBP instead of EUR for a year's worth of service. To make it worse, my previous invoices disappeared and were replaced with one from a different country. When I contacted customer service to fix the mistakes, they blamed it on a "billing platform migration". They promised to refund the extra charge promptly, but three months have gone by and I still haven't seen any money back. This makes me question their integrity. I expected better from a well-known VPN service. If they had taken immediate action, it would have shown me they are committed to making things right and providing good customer service. Sadly, this experience has made me lose trust in them, and I won't be using their services anymore.
About VyprVPN
VyprVPN is a virtual private network (VPN) provider, based in Switzerland, that offers online privacy and secure internet access services to users worldwide. The company, founded by Ron and Carolyn Yokubaitis in 2009, is owned by Golden Frog GmbH. VyprVPN's services enable users to encrypt their internet connection, protect their online privacy, and bypass regional restrictions and censorship by routing their internet traffic through servers located in various countries. The company emphasizes its commitment to user privacy, offering features such as a no-logs policy and proprietary technology like Chameleon™, which helps users avoid VPN blocking and throttling by governments and network administrators. Through its history, VyprVPN has focused on promoting internet freedom and security, leveraging its own network of servers without reliance on third parties, which distinguishes it in the competitive VPN market.
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Last update: November 29, 2024
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