The Knot - Reviews and experiences
Nov 2023-Apr 2024
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Reviews (17)
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Engagement party dress purchase
Engagement party dress purchase
CommunicationI bought a dress for my engagement party from The Knot not too long ago. I waited for two weeks without hearing anything about the shipping. I tried contacting them through email, WhatsApp, and Instagram a few times to see what was going on. I told them how important it was for me to get an update on my order, but sadly, they never got back to me. To add to the frustration, when I commented on one of their posts about how annoyed I was, they not only deleted my comment but even blocked me from their account. This has definitely been the most terrible customer service I've ever experienced.
About The Knot
The Knot is a leading multiplatform wedding resource in the United States. Founded in 1996 by David Liu, Carley Roney, Michael Wolfson, and Rob Fassino, the company provides comprehensive content, tools, and services for couples who are planning weddings, creating a planning process that is both streamlined and personalized. It operates its flagship website, TheKnot.com, which offers resources such as wedding planning guides, registry services, and marketplace for wedding-related products and services. The Knot has expanded its offerings over the years to include wedding planning apps and a magazine. Its mission is to empower couples to plan a wedding that reflects their unique style and personality, providing support every step of the way.
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Last update: November 29, 2024
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