Scentair - Reviews and experiences

they say it's out of warranty so no replacement, even though it's basically a tiny fan and a cartridge. Kinda feels like they don't expect these to last. I'm bummed, honestly.

I've used them a few times over the last year and at first they were fine — usually on time and the van looked clean. Today, on a really hot afternoon, a driver was parked on our street with the engine running for ages while nobody was inside. My partner politely asked if he could switch it off because of the noise and the fumes, and the driver yelled and swore back at him. It was jarring, honestly. Weirdly, the vehicle itself was spotless and they normally arrive when they say, so it's not all bad. I noted the plate and will file a complaint.

I returned the diffuser as requested, they still charged and even auto-renewed, and I ended up filing a chargeback. Customer support wasn't much help (slow, repetitive answers). I'm glad it finally stopped after the bank got involved, and I'm relieved the clinic smells better now, but I'd warn others — watch the fine print and be ready to fight for a refund.