Scentair - Reviews and experiences

I returned the diffuser as requested, they still charged and even auto-renewed, and I ended up filing a chargeback. Customer support wasn't much help (slow, repetitive answers). I'm glad it finally stopped after the bank got involved, and I'm relieved the clinic smells better now, but I'd warn others — watch the fine print and be ready to fight for a refund.

no phone number, a website that refused to accept the order code the store gave me, and it bounced me around like one of those annoying support menus. I tried my phone, then my laptop, then incognito mode — all the fun. I compared notes with Hotel Collection (they’ve been easier in the past) and kind of braced for the usual runaround. Turns out, after a slow-ish response and some back-and-forth emails, I did get the right SDC 4004-1562 unit in White Tea & Thyme. The scent itself is decent — not overpowering, subtle and pleasant — so my main worry (would the product even match the display?) eased up. That said, the process is messy and the customer service could be much quicker; a live person would’ve saved me ten minutes and a few groans. All in all, not perfect, but it works. If you want speed and hand-holding, maybe go elsewhere; if you can tolerate a clunky site, the product delivers. Oh, and the price felt fair compared to Hotel Collection, but shipping updates were vague and the box showed a small dent — not a dealbreaker, just annoying.