Scentair - Reviews and experiences

I've used them a few times over the last year and at first they were fine — usually on time and the van looked clean. Today, on a really hot afternoon, a driver was parked on our street with the engine running for ages while nobody was inside. My partner politely asked if he could switch it off because of the noise and the fumes, and the driver yelled and swore back at him. It was jarring, honestly. Weirdly, the vehicle itself was spotless and they normally arrive when they say, so it's not all bad. I noted the plate and will file a complaint.

check the contract and your patience level, or look for a different supplier.

I remember the exact afternoon I threw my hands up — the device had been spotty for a week and my monthly fee kept getting charged. I work from home and depend on it for video calls and background music, so it was getting under my skin. The first tech rep was brusque and honestly a bit rude, and I was ready to cancel. After almost a week someone else called, apologetic and actually helpful. They walked me through a fix, took their time, and by the end it was running smoothly. I was skeptical, sure, but once my calls stopped dropping and my playlists kept playing I felt okay about staying.

the app can lag a couple seconds and on cold mornings there’s a faint hum until it settles. Clients even comment on it during meetings, and it fits into our routine without fuss. Still, it’s reliable, simple to use, and really does make the place more welcoming. I’d recommend Corrie and the system.

I liked the scent right away — really pleasant, not overpowering. I use the diffuser on my kitchen counter every evening, and it does make the place feel nicer. But the whole ordering part was rough. My second order sat for weeks. Emails got canned replies and that annoyed me; they took my money fast though, so that felt off. I asked for a refund, waited, followed up, and finally got a real answer that it would take 7–10 business days. Cue eye roll. In the end they refunded me and even sent a few extra cartridges, which was unexpected and fair. So I was sceptical, stayed annoyed, then actually ended up satisfied. Still, I’ll think twice before ordering again. The scent’s great. The logistics? Not so great.

I was halfway through unwrapping the unit when it started to act up — fan cutting out, Wi-Fi refusing to pair — and that was the beginning of a long, frustrating pause. I bought this as a Christmas treat for myself after being wowed by a hotel unit, and I’d been planning to buy two more for my small office (we recently moved and I needed something to freshen the space and help me focus with my chronic back pain). Delivery itself arrived okay and the scent is lovely, so I was actually relieved it wasn’t a total waste. But the customer service? Non-existent. I’ve emailed and messaged multiple times over months and haven’t had a proper response — they’re quick to process refills at checkout but invisible when the hardware fails. It’s disappointing because a working machine would’ve made me a repeat buyer, and I’m partly thankful it smells nice while it works intermittently. Still, being left to troubleshoot a pricey gadget on my own isn’t great. Mildly annoyed, honestly. I hope someone from the company actually gets back to me — reasonable expectations, really — otherwise I’ll steer clear of buying more.

I returned the diffuser as requested, they still charged and even auto-renewed, and I ended up filing a chargeback. Customer support wasn't much help (slow, repetitive answers). I'm glad it finally stopped after the bank got involved, and I'm relieved the clinic smells better now, but I'd warn others — watch the fine print and be ready to fight for a refund.

no phone number, a website that refused to accept the order code the store gave me, and it bounced me around like one of those annoying support menus. I tried my phone, then my laptop, then incognito mode — all the fun. I compared notes with Hotel Collection (they’ve been easier in the past) and kind of braced for the usual runaround. Turns out, after a slow-ish response and some back-and-forth emails, I did get the right SDC 4004-1562 unit in White Tea & Thyme. The scent itself is decent — not overpowering, subtle and pleasant — so my main worry (would the product even match the display?) eased up. That said, the process is messy and the customer service could be much quicker; a live person would’ve saved me ten minutes and a few groans. All in all, not perfect, but it works. If you want speed and hand-holding, maybe go elsewhere; if you can tolerate a clunky site, the product delivers. Oh, and the price felt fair compared to Hotel Collection, but shipping updates were vague and the box showed a small dent — not a dealbreaker, just annoying.