Rev - Reviews and experiences

I just used a caption service for a video project and boy was I disappointed with the whole thing. The service didn't follow the rules, and the customer service was not helpful at all. I paid a lot of money and all they did was add two punctuation marks to my video. When I asked for my money back, they wouldn't budge, so I had to take them to court. I'm in the middle of suing them now and reporting them to the right agency. I won't be using their service again and I suggest others stay away too.

I tried out the captioning tool for a school project, but I totally forgot to cancel my subscription. So I reached out to Customer Service to explain what happened, but they only gave me a refund for the last month and wouldn't budge on anything else, even though I haven't used the service since 2022. I think their policy is pretty sketchy and I'm really let down by their values.