Reason Studios - Reviews and experiences

This was my first time contacting customer service. I reached out and got a response in just 2 days. The customer service rep was really friendly and helpful, and they were able to solve my problem quickly.

OMG, eh? Don't even bother getting that music software, I swear. They don't even support it at all! Like, if you're expecting updates down the road, forget about it! It's not a lifetime license, it's more like a "lifetime scam"! What a rip off, eh. SMH.

Eh, so the software itself is just awesome for checking out different sounds, eh? It's been one of my go-to DAWs for like, over 10 years now, eh? But gotta say, my recent dealings with the customer support team have been kind of a letdown, eh? Spent a good chunk of change on the Reason Suite 11 mostly because I wanted that Reason rack VST plugin, eh? But, wouldn't you know it, that plugin started crashing my main DAW, eh? Couldn't even open up the project I was knee-deep in, eh? Tried everything to fix it, even figured out there was an issue with the Reason license server, but after three weeks, still no word from the support team, eh? For the price tag on this product, this lack of support is just not on, eh?

I've tried contacting the support team quite a few times, but it feels like they never get back to me quickly. Once in a blue moon, I'll get an email with a suggestion that doesn't really help, and then I won't hear from them for months. I even requested a refund for everything because I can't add or edit a rex slice in the software, which is from the same company that makes Recycle. However, I never heard anything back about it.