Pittman & Davis - Reviews and experiences

reviews online were mixed, and one time or two the fruit wasn’t great. I figured okay, worth a try since the grapefruit was usually fine and we eat them every week.
This last order made me rethink that trust. They told me they were holding the fruit to ripen, which sounded sensible, but it took nearly a month. When the box arrived half of the grapefruits were moldy or very close to it, and the rest were oddly hard and dry inside. No juice, just dry and mealy. I ended up throwing away about 40 pieces because I didn’t want to risk my family’s health — that wasn’t a small loss.
What bothered me more than the bad fruit was the reaction afterward. I reached out, expecting the usual guarantee steps, and then my next order got cancelled with no clear reason. They’d refunded (or not), it wasn’t clear, and they apparently won’t publish my negative reviews. That felt like being shut down instead of helped.
There are still a few decent past experiences in my history with them, so I’m not 100% turned off, but the way this was handled left me frustrated and more cautious. If you’re buying for daily family use and count on reliability, be careful. I’d want clearer guarantees and better follow-up before I’d trust them again — and I’d prefer transparent customer service if something goes wrong.