Pittman & Davis - Reviews and experiences

Not the same company anymore — they skimp now. I opened the box halfway through a movie, expecting that familiar pile of fruit; instead there were maybe a handful of pieces and a layer of brown shredded paper that looks like dead grass. It made the box look like a sad bag of chips, not a fruit delivery. I emailed customer service and got silence, which stung since I've been a customer for years. If you're buying, temper expectations or ask questions first. Also the filler looks like lawn clippings — weird choice. A bit sad, honestly.

The morning my neighbour dropped off a box of Pittman & Davis pears I felt warm. It was a Christmas gift and that’s how I first tried them. Unfortunately, when we opened the box most fruit was mushy. I called customer service. They were polite and sent a replacement fast, which showed care, but again a lot were bad — only two good ones. I didn't tell my elderly neighbour; didn't want to upset them. I even told my sister about the company before this, so it's a bummer. Overall the service tries, delivery and quality need work, but the response was decent. Worth a shot.

I wouldn't use them for corporate or family gift boxes again. We sent a holiday box of fruit and snacks to 19 families and every single recipient got damaged or spoiled fruit — not just a few, every one. I reached out by phone first and couldn't get a live person, so I emailed; they replied with a link to list the items that needed replacing. Eventually I did get someone on the phone who said they'd email the families and ask them to identify what was bad. That felt awkward and impractical — asking people to reply about a gift you sent them is a weird ask. I called back as reports kept coming in and was told replacements would be sent, sometime after the second week of January. Fine that they offered fixes, but it’s baffling a company that specializes in fruit would dispatch spoiled items in the first place. For context, we've used other vendors for group gifts in past years and never had this scale of problems; those companies were far more responsive. I appreciate the attempt to make it right, but right now I'm left inconvenienced and a bit embarrassed in front of the recipients. If you need reliable holiday gifting, I'd look elsewhere until they show they can control quality and communication.

reviews online were mixed, and one time or two the fruit wasn’t great. I figured okay, worth a try since the grapefruit was usually fine and we eat them every week.
This last order made me rethink that trust. They told me they were holding the fruit to ripen, which sounded sensible, but it took nearly a month. When the box arrived half of the grapefruits were moldy or very close to it, and the rest were oddly hard and dry inside. No juice, just dry and mealy. I ended up throwing away about 40 pieces because I didn’t want to risk my family’s health — that wasn’t a small loss.
What bothered me more than the bad fruit was the reaction afterward. I reached out, expecting the usual guarantee steps, and then my next order got cancelled with no clear reason. They’d refunded (or not), it wasn’t clear, and they apparently won’t publish my negative reviews. That felt like being shut down instead of helped.
There are still a few decent past experiences in my history with them, so I’m not 100% turned off, but the way this was handled left me frustrated and more cautious. If you’re buying for daily family use and count on reliability, be careful. I’d want clearer guarantees and better follow-up before I’d trust them again — and I’d prefer transparent customer service if something goes wrong.