Next - Reviews and experiences

Evri never showed. Sat there like a dope. I rang NEXT at 6:35 pm and got the cheerful recorded message promising a callback in 27 minutes. Two and a half hours later still nothing. Sigh. I rebooked online for the next day but was paranoid (would you not be?) so I called again after 9 pm. Finally got a human who admitted both bookings hadn’t actually hit their system — “system glitch,” they said. To my surprise the agent sorted it out on the spot and switched me to a Royal Mail collection for tomorrow, which they actually emailed me about. Small mercy, that. I’m using this return to get rid of a jacket I wore too much on my walk to work (kids and mud — long story). Overall irritating, wasted time, but credit where it’s due: the late-night agent fixed it in a way I didn’t expect. Still considering cancelling if this keeps happening though.