Next - Reviews and experiences

the rep suggested I buy two more and return the extra one I already had. That felt like unnecessary faff, so I pushed back a bit. The turning point was when they finally agreed to send the missing pair and offered a small voucher as an apology. I had been a repeat customer and honestly expected smoother handling, given past orders were fine. It wasn’t perfect — I still had to wait and there was an awkward part about a return code that I didn’t want to print — but the follow-up mattered. Getting the missing trousers plus the £10 voucher was the moment I relaxed and thought, okay, they actually sorted it. Would I shop here again? Maybe, but I’ll keep an eye on delivery details. Overall decent outcome, could’ve been less hassle, but I appreciate that they made it right in the end.