Maru Voice - Reviews and experiences

not worth the hassle. The sign-up took ages to verify — like a whole month — then I redeemed points for a $10 voucher and thought that was the worst of it. Nope. A few days later I couldn't log back in to do more surveys because my account was marked "suspicious" or "dormant". I've been using survey apps for years and this is the slowest, honestly. I sent an email to support and waited four, five, six days for an answer, sometimes none. Small stuff like that adds up; losing momentum, losing trust. If you're used to faster payouts and decent help, you'll be annoyed. I'm a bit bummed because the idea is fine, but the execution isn't — save yourself and try one of the other apps that actually respond.

I do these surveys on my lunch break and sometimes in the evening while watching TV. For a while it felt like I was filling out questions into a void — I’d finish, hit submit, and then get an error saying the survey was full or I wasn’t eligible, even though I had the final confirmation screen. I sent screenshots and follow-ups, and honestly I was about to give up. Then, out of the blue, one of their reps actually wrote back, apologizing and crediting the missing points. That’s the moment I knew things were sorted. It wasn’t perfect — I had to nudge them a couple times — but seeing the points show up was a relief. The surprise was that the message came with a short, real explanation, not just an automated line. I still keep an eye on things, but now I use the site regularly again for quick extra cash between errands.