Logitech reviews

I bought this iPad 10th generation keyboard case combo, and man, it was such a letdown. When I tried to put it on my iPad, it didn't snap correctly on one side and the edges were all crooked. So, I reached out to customer service, and boy, they were slow in responding and tried to blame me for the problem. It took them forever to even admit there was an issue, ugh. The quality of the product was just awful, definitely not worth the money. I also looked at their reviews, and it seems like a lot of folks have had similar bad experiences.

Had a really bad experience with customer service. I ordered a keyboard and mouse thinking I'd get a free stand with it, but didn't see it in my confirmation email. When I reached out to them, they told me I added the items to my basket wrong and needed to place a new order. They promised to cancel the first order, but they didn't follow through. Ended up getting both items and getting charged twice. Took a lot of back and forth emails to finally get return labels, and even though they got the stuff back over two weeks ago, I still haven't gotten my money back. And to make matters worse, the keyboard stopped working after only 3 days. Been dealing with the tech team for almost a week now, getting the same troubleshooting steps in repetitive emails.

Man, I'm really let down by the service I got from this company. I wanted to get a gaming mouse for my son's birthday and thought with express delivery, it would come on time. But after waiting two days past the delivery date, turns out the package is still up in the air. The lack of info and transparency from them is so annoying and not cool. Seems like they care more about money than actually helping customers.

I bought an iPad cover and it turned out to be a real let down. The keys started falling out pretty quickly and it was a pain trying to get them back in place. The connection between the keyboard and cover wasn't as strong as I thought it would be, so I had to keep readjusting it. And to top it off, the cover stopped working altogether after only two years. Needless to say, I was not impressed and I won't be buying from this brand again. The price was definitely too high for the quality I received.

Logitech has always had my back when I've had problems with their stuff. Just the other day, my speaker cable was acting wonky, and even though they were out of warranty, Logitech hooked me up with a replacement. And don't even get me started on my gaming keyboard - 10 years and still going strong, no problems at all.

So, I had a pretty bad time dealing with customer support recently. At first, they kinda helped with my warranty question, but then it all went downhill. They kept transferring me to different teams without actually helping me with my warranty claim. I tried reaching out through different ways, like talking to the bot and sending emails to customer support, but I didn't get any help or updates. This whole ordeal was super frustrating and now I don't really want to buy anything from this brand again.

I'm so frustrated with the customer service I've been getting lately. I've been trying to get a new headset for 9 months now, creating 6 tickets along the way. It's been such a hassle, and it feels like it's never going to end. I used to be able to email them, but now I can't find that option anywhere. Every time I call, they just pass me around between UPS and customer service with no solution in sight. Even the chat feature doesn't help, my messages just seem to go unnoticed.