Carbonite - Reviews and experiences

I stared at a progress bar moving like molasses, thinking "this can't be right." After nearly a decade with them, I started a 1.5 TB restore on a 2026 Mac Mini over a 70 Mbps BT line. Downloads crawled at about 100–150 KB/s. Four different support calls later they insisted the problem was on my end—my hardware, my ISP, Apple, you name it. Only when I showed logs and repeated tests did someone finally admit they intentionally slow restores to that speed. That means a full restore will take months. They also wouldn’t send a recovery drive to a U.S. address to speed things up. I was annoyed, obviously, but I’ll give credit — their admission felt oddly satisfying. I’ve used other services that were faster. Still, I’m done for now unless things change.

not an hour. After a week I was at roughly half, despite disabling sleep, quitting everything, and babysitting the progress bar. I rang support a couple of times — nice folks, polite — but the message was basically “that’s normal, your data is special,” which felt like a shrug more than help. They didn’t fix the speed, just defended it. I’m a bit amused and annoyed at the same time; I’d hoped for a smooth rescue and instead got a slow drip. Canceling soon and looking for something faster, unless it magically finishes in a day or two.