Carbonite - Reviews and experiences
Mar 2026-May 2026
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Reviews (9)
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Renewal worry mostly sorted
Renewal worry mostly sorted
CommunicationI'd seen Carbonite on a buddy's laptop and signed up years ago, but when renewal rolled around I hesitated — thought 'is this still working?' I actually renewed and then it seemed to stall (ugh). I emailed support a few times and rang sales — at first radio silence, which annoyed me, especially being in Canada. Then a rep finally phoned back, walked me through a setting glitch and bam, backups resumed. Small relief, honestly surprised how quickly it was fixed once someone picked up. Still wish response was faster, but actually happy it works again.
About Carbonite
Carbonite is a data protection and backup software company that provides cloud-based and hybrid backup services for computers and servers. Its products include online backup for small businesses and backup solutions designed for managed service providers and IT teams. Carbonite has also offered disaster recovery and endpoint protection capabilities through its product lineup. The brand is part of OpenText, which acquired Carbonite’s parent company Webroot in 2019.
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Last update: May 31, 2026
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