Beauty Plus Salon - Reviews and experiences

I actually spotted the Redken 32 oz on a friend's shelf and ordered two, figured they'd last forever. When only one bottle arrived I called and emailed — someone got back after a day and sent a replacement. Kind of relieved, really happy it worked out.

they replied fast, offered replacements and were actually helpful, which I didn't expect. If ordering aerosols, I'd ask for extra padding. Delivery handled rough, but service saved the day. Really appreciated, so much.

I wouldn’t use this company again. I’m saying that up front because it’s the clearest part. Long story short — I placed an online order, asked for a quick redirect when a death in the family meant I had to leave town, and things just fell apart. I called and left messages almost every day for a couple of weeks, emailed, nothing. Eventually I even grabbed a different phone number listed for corporate and got someone on the line who said they’d look into it, promise, promise — no follow-up. The package, insured and worth over a hundred bucks, showed up at an address that doesn’t exist. Weird, right? I finally spoke with a rep named Fabian who said he’d work with his USPS contact, but still no callback. USPS opened a case after they saw a pattern of complaints. I’m annoyed, honestly sad about the timing, and I’ll be filing complaints with the BBB and other sites. My advice: read recent reviews and get written confirmation before trusting them. If you value your time, be careful.

the rep finally processed a refund on the spot and sent a confirmation email while we were still on the call. I actually remember letting out a sigh and feeling relief — that’s when I knew I was satisfied enough to stop stressing. The tiny can turned out to be okay for the ceremony, so it wasn’t a total loss, though I still think charging return shipping for an exchange was a stingy move. Overall a bumpy ride, but the quick refund and that moment of “okay, it’s handled” made the difference for me. Would I order again? Maybe, but not without double-checking stock first.

voicemail loop, email replies that insisted it was delivered, so I pushed back and kept emailing. To my surprise they finally issued a partial credit — not quick, but that’s when I felt satisfied.