Agency by Curology - Reviews and experiences

I started trying it about two months ago, mostly to see if the weird rough spots on my cheeks would calm down. Within a few weeks the skin around my pores looked a bit more even in colour and those itchy, rough patches smoothed out — honestly, I wasn't expecting that so soon. My second order apparently disappeared (courier showed delivered but it wasn't), and I braced for a hassle. After a couple of AI emails a real rep jumped in and sorted everything within an hour and a half. Pretty relieved and pleasantly surprised.

arrived late with minimal tracking updates, which annoyed me because I was waiting to see if it’d work. Customer service? Cold and not helpful — tried to ask about the bottle amount and got stonewalled. I’m on a tight weekly disability cheque, so this actually hurt my budget, which makes it sting more. I’ll find something else — maybe just stick to concealer and sunscreen for now. Kinda sad, kind of funny in hindsight, but mostly frustrating.

I get professional skin treatments a few times a year and need to stop retinol for about two weeks each time. Their policy lets you skip only two months, so bottles piled up in the cupboard and some expired. They kept shipping without actually checking in or changing strength for me, which felt less like medical care and more like an automatic billing machine. I’d tell anyone thinking of starting: maybe go to a local dermatologist first, at least for a consult, or ask the company for a real pause option. Emotionally, I’m relieved to be off the subscription — I like having control back, and fewer half-used bottles cluttering my life.