1Password - Reviews and experiences

simple, private, and straightforward. I paid once because I believed in that. Fast forward ten years, and the app tells me my version is "obsolete" and that the only way forward is a subscription. That's not an upgrade, that's a change in contract. Delivery, in my case, meant steady updates and continued access; instead updates stopped, certain features vanished, and I was nudged toward a paywall. Customer service replies were polite but vague, the kind of answers that don't actually answer. so I called back, emailed, and got the same template twice. I've had better experiences with smaller developers who stood by a lifetime purchase, and that contrast stings. I'm not looking to burn the bridge, but I wanted them to own the shift, explain it clearly, maybe offer a proper path for early supporters. Instead it felt like being pushed aside. Disappointed, honestly. Little things like this matter to loyal customers.