Wrangler - Reviews and experiences

I ordered seven pairs of shorts, but only got one in the mail. When I contacted Customer Service, they blamed FedEx and said I had to wait for an investigation. But FedEx only delivered a small sealed bag that could fit max three pairs of shorts. When I chatted with them on messenger, they admitted the items were out of stock. They should've been honest on their website instead of falsely saying they sent everything.

I recently bought two pairs of jeans, but I realized I picked the wrong size right after ordering. I contacted customer service right away to ask for a size change. But, I was bummed out when Anna from customer service got back to me 12 hours later, saying they couldn't change the size because the order was already processed. My only options were to wait for the jeans to arrive and then return them for the right size or place a new order, costing me about £400 in total. This lack of flexibility and understanding made me frustrated and unhappy. I spent three days picking out the perfect jeans, and dealing with Anna from customer service was not the ending I hoped for. This bad experience has made me decide not to support this brand anymore. I wouldn't recommend their services to anyone after such poor customer service.

The customer service at this place is just terrible. Their products aren't anything special, and the way they treat their customers is not acceptable. I'm going to take my business somewhere else, where I feel valued as a customer.