Wolf & Badger

Wolf & Badger - Reviews and experiences

Average rating
9.4 /10
Based on 25 reviews
Nov 2023-May 2024
Star distribution
56x
419x
30
20
10

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (25)

Replacement item received

Service

I had to call customer service because the thing I bought was broken. I talked to this guy named Edward who was super helpful and kept me in the loop about getting a new one. I was shocked when I got the replacement in only three days. The customer service team went above and beyond, and I really appreciate Edward for all his help.

amazing store finds

Service

I was so happy to stumble upon this store while exploring Soho. The stuff they have is amazing, and I'll definitely come back for more one-of-a-kind pieces. It's also a great spot for picking out gifts. Big shoutout to Fran, the manager - she was just fantastic. Super helpful, friendly, and really made my shopping experience special. Thanks so much!

Black leather handbag

Service

I bought a black leather handbag from this shop not too long ago, but it turned out to be faulty when it arrived. Thankfully, the customer service was top-notch when I reached out to them about the problem. Edward, the guy I spoke to, was super friendly and helpful when I needed to return the defective handbag and get a replacement. He kept me updated every step of the way, which I found really nice, even though it took a bit of time to get everything sorted out. Despite the small issue at the beginning, I still absolutely adore the handbag and all the other fabulous stuff they have at this store.

Coat purchase

Service

I bought a coat from this store not too long ago, and ran into a few issues. But let me tell you, the customer service was amazing. The person who helped me went out of their way to make sure my problems were taken care of quickly and effectively. Their commitment and expertise really turned the whole thing around for me.

Leather jacket

Service

The customer service at this store is amazing, eh? I had a problem with something I bought not long ago, but the staff totally stepped up and fixed it for me. As soon as I got in touch, they were on it and handled everything super quickly and professionally. I was really impressed with how they helped me out and kept me in the loop. It's not easy to find this kind of great service these days, so I'm really grateful for it.

Clothing from around the world

Service

The customer service at this store is top-notch, eh. The selection of clothing from all over the world is so cool and really makes shopping here special. I had a problem with an order recently, but Edward from customer service went above and beyond to help me out. He was super caring and made sure everything was sorted out to my satisfaction. This kind of service makes me want to keep coming back as a loyal customer, eh. Thank you!

Awesome worker

Service

I had this really great experience with this person named Madison. She was so friendly, always kept me updated, and made shopping online a breeze. Thank you so much!

Necklace arrived broken

Service

I can't believe how bad the necklace I got from the store was. It was a birthday gift from my mom, and when it came broken, I was so let down. But, Tom from customer service really went above and beyond to make things right. I'm thankful for all his hard work and I'm glad the problem got sorted out so fast.

Jewelry gift purchase

Service

I bought some jewelry from this store as a gift not too long ago. But when we gave it, we found out it wasn't working properly. So I contacted the customer service and I was really happy with how they helped me out. Madison, the person I talked to, was super nice and fixed the problem really fast. It's good to know that if anything goes wrong in the future, the customer service team at this store is really good at taking care of things.

Customer support assistance

Service

I had a frustrating time dealing with UPS, but Edward from customer service came through for me. He was fast, on the ball, and solved my problem without any trouble. His help turned things around for me and I'm really grateful. Thanks a lot, Edward!

Bracelet purchase

Service

I just bought a bracelet from this company, but turns out I got the wrong size. I contacted their customer service, and I was really happy with how helpful they were. Greta, the customer service rep I talked to, was super nice and really helped me switch my order before it went out. I was amazed at how quickly and well she dealt with everything to make sure I got the right size without any problems.

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About Wolf & Badger

Wolf & Badger is a global online marketplace for independent brands, with a strong focus on sustainability and ethical manufacturing. Founded in 2010 by brothers Henry and George Graham, the company originally started as a physical retail space in London, UK. It aims to provide a platform for independent designers and artisans from around the world to sell their products directly to consumers, thereby supporting small businesses while offering unique, high-quality items that are not widely available elsewhere. Wolf & Badger emphasizes ethical sourcing, sustainability, and innovation in its product selections, which include fashion, accessories, homeware, and beauty products. The company has expanded its presence with flagship stores in London and New York, and it stresses the importance of conscious consumerism in all its operations.

Contact Information

102 Berwick Street

W1F 0QB London

United Kingdom

📧 support@wolfandbadger.com

🌐 www.wolfandbadger.com

Last update: November 29, 2024

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