Wherelight

Wherelight - Reviews and experiences

Average rating
9.4 /10
Based on 20 reviews
Nov 2023-May 2024
Star distribution
59x
410x
31x
20
10

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Reviews (20)

Progressive lenses replacement

Service

I ordered some progressive lenses from this company, but unfortunately I couldn't wear them. When I contacted customer service, Phyllis got back to me really quickly and offered to replace the lenses with bifocals, which worked better for me. I got my new glasses in just a few weeks, and I'm really happy with them. The glasses are really good quality, and I'm happy to wear them. I've gotten lots of compliments on them, and I always tell people to check out this company. Thanks for the awesome service and products!

Two pairs of glasses with single-vision prescription

Service

I recently bought two pairs of glasses from Wherelight with single vision prescription. But when they arrived, one pair had a problem with the prescription on one lens. I reached out to customer service and they fixed the issue right away by sending me a new pair. The replacement pair came quickly and is just perfect. The frames are adorable, they fit perfectly, and the prescription is spot on. I would definitely recommend Wherelight for their top-notch customer service.

Broken glasses replaced promptly

Service

I got these glasses not too long ago, but they ended up breaking. When I got in touch with customer service, they were so nice about it. They said they'd send me a new pair for free. I was really impressed by how quick they were to fix the problem. It's good to know they care about their customers and believe in their products.

Multiple pairs of glasses

Service

I've been a loyal customer of this company for a while now and have bought at least 10 pairs of glasses. The quality of their glasses is so good, and I've only had one issue, but their customer service team fixed it quickly. I sent an email about the problem and got a response in less than a day, with everything sorted out just as fast. I'm waiting for my replacement glasses now, and I know they'll be just as great as all my other pairs. The top-notch glasses and amazing customer service definitely make this company a top choice for anyone looking for new eyewear.

3 pairs of glasses

Service

Just picked up my 3 pairs of glasses from there. I got one pair that's both sunglasses and regular glasses, another pair that's just sunglasses, and the last pair is just regular glasses. Had a little issue with one pair, but the customer service was amazing and they fixed it right away. I'm really happy with how everything turned out and I'll definitely go back there again.

Glasses and Sunglasses

Service

I recently got both a pair of glasses and sunglasses from this company, eh. The glasses were awesome and I was super happy with them. But when it came to the sunglasses, I had a bit of an issue, eh. Even though I gave them the right prescription, I couldn't see well through them because they were all blurry. So, I contacted their customer service team, and they were really helpful, offering to let me pick new frames and remake the sunglasses for me, eh. Their customer service was really great, and I really appreciate how they made sure I was happy. Even though there was a little problem with the sunglasses, I'll for sure keep buying from this company in the future, eh.

Aphrodite frames x3

Service

I gotta say, the customer service at this eyewear company is top notch. I ran into some issues with filling out my prescription info, but as soon as I reached out for help, they were on it right away. And let me tell ya, their glasses aren't just affordable, they're stylin' too. I snagged three pairs of the Aphrodite frames, and lemme tell ya, the third pair saved my face in a work-related vehicle mishap. The glasses looked better than I did, no lie.

Prescription glasses

Service

I forgot to update my prescription before ordering my glasses, but when I emailed to ask if I could change it last minute, I was so happy with how accommodating the response was. The glasses fit and look great, and the clarity is even better than my old pair from another store. Thank you for the amazing customer service.

New glasses purchase

Service

I'm super happy with the new glasses I bought recently. The customer service was really great too. It was easy to get in touch with the company to update my address, and they took care of everything quickly. The new glasses are really good quality and just what I wanted. And the price was fair too. I've gotten lots of compliments on my new glasses. Overall, it was a fantastic experience that I'd definitely recommend to others.

Rhinestone glasses

Service

I bought a set of rhinestone glasses from this company not long ago and was kinda bummed to see that they both had a missing stone. I shot them an email showing the problem along with some pics, and they were super quick to reply. Without any fuss, they sent me replacement pairs in no time. I gotta say, I was pretty impressed with how they handled everything so smoothly. All in all, I'm happy with the quality of their stuff and the top-notch customer service they provided me.

Prescription glasses purchase

Service

I just bought some prescription glasses from this company and let me tell you, their service is outstanding. They not only made sure I got the perfect glasses for my prescription, but they also went the extra mile to make sure I was happy with my purchase. Their guarantee is solid and they handle orders super efficiently. I keep coming back as a customer and will definitely buy from them again. The frames I got have gotten lots of compliments and I just adore my new glasses!

Eyeglasses

Service

The service at this company is amazing, eh! I gotta say, chatting with Phyllis from customer service was a breeze. She was so quick to help out with all my requests, even when I messed up my PD measurement on two of the five pairs of glasses I ordered. Phyllis really saved the day by making sure my glasses were made just right. All five pairs arrived in perfect shape and with the right prescription. I couldn't be happier with my purchase and the top-notch service from this company!

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About Wherelight

Wherelight is an online retailer specializing in the sale of prescription glasses, sunglasses, and accessories. The company focuses on providing a wide variety of high-quality, fashionable eyewear options at affordable prices. By leveraging direct relationships with eyewear manufacturers, Wherelight offers a broad selection of styles and designs, aiming to cater to diverse customer preferences and needs. Its online platform facilitates a convenient shopping experience, allowing customers to select frames and customize their lens options based on their prescription details. Founded in recent years, Wherelight has quickly established itself in the competitive market of online eyewear sales by emphasizing customer service, product variety, and value.

Contact Information

High Street 128

CR8 2AD Purley

China

📧 service@mail-wherelight.com

🌐 wherelight.com

Last update: November 29, 2024

Website (Partner link)

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