Voidu - Reviews and experiences

they honoured the sale eventually, but this was not a smooth or reliable launch experience. I pre-ordered because I wanted to play with friends over the release weekend and had planned my time around it, so timing mattered. The order showed as "PreOrder Approved" even after launch, then I got an email with a link to the key a few hours later — the link just returned "unauthorized". I tried it a couple times, same result. I mean, it’s a straightforward digital delivery, so that was baffling and annoying. I contacted support twice and opened a refund request because I didn’t want to be stuck waiting, and the only response before the key arrived was someone re-sending the same broken link on Jun 13. After that, silence again until Jun 19 when the licence key finally showed up. So it took seven days from release to get what I paid for. Price was about €80, so not trivial. Small relief when the key worked, but the back-and-forth and the uncertainty made the whole thing more stressful than it needed to be. If you don't need it exactly at launch this might not bother you, but if timing matters, be cautious. I used to like this shop pre-2022, but this experience made me rethink that. Slightly pleased they eventually delivered, but service and delivery handling were poor overall.

I did receive the key in the end, so it worked out — just plan on waiting. I bought a game key and at first everything looked fine on the site, but the key never showed up in my profile and I couldn't change the account email (I don't have access to the original one anymore). That made me nervous, naturally. Support was helpful when they replied, but their replies were slow and spaced out, usually only once a day or every few days, so the whole back-and-forth took ages. After asking them to send the code directly to a different email they finally did include the key in a reply and I could redeem the game. Not ideal timing, but problem solved.