Veronica Beard - Reviews and experiences

My recent purchase was not good at all. When I got my order, I saw a big hole in one of the items. I tried to return it online, but they wanted to charge me $15 for handling a damaged item, which was surprising. Also, I couldn't exchange it because it was marked as "out of stock" on the return page, even though it was in stock on their website. I sent two emails and called them a bunch of times, but no one from customer service got back to me. The return deadline is coming up soon, so if they don't fix it in time, I might have to talk to my credit card company.

I got some nice things but had to do some fixing up. They arrived quickly, but I had to return a jacket that didn't fit. But now I'm upset because I still haven't received my refund and nobody is responding to my emails. It's really frustrating. I won't be purchasing from them again.

The dress I bought was totally off - the bottom part was way too tight around my knees, I could hardly even walk in it! I've been a loyal customer for ages, spending tons of cash, but when I talked to Winnie from customer service, she was so rude and not helpful at all. She wouldn't give me an exchange, credit, or refund, and said it was a final sale. This whole thing has really got me thinking about whether I want to keep supporting this brand.

Customer service was terrible despite me trying to contact them several times for an exchange. I even said I would pay for shipping. I wouldn't suggest buying from this brand if you're not sure about what size to get.

So I was trying to return some clothes at this store, and let me tell you, the customer service for returns was just terrible. I sent a bunch of emails but didn't hear anything back about when I could exchange my stuff. It was super annoying because I knew they got my return since I tracked it. This whole thing has me thinking twice about shopping there again, even though I really like their clothes.

I really love the clothes at this store, especially those awesome jackets! But oh my goodness, I am never buying directly from them again! It takes forever to get refunds and their customer service is just the worst! So terrible!

I bought a shirt from this company not too long ago and it was a letdown. I tried to send it back through UPS the day after I got it, but I never got my money back. I've tried calling their customer service line multiple times but can't get through to anyone. The fact that they haven't reached out to me or given me my refund has left me feeling really let down and annoyed. It's almost like they're trying to scam me, so I won't be buying anything from them again.

I bought a dress at your store recently, but the zipper was broken. When I tried to return it, I was told that final sale items can't be returned. That doesn't seem right since a faulty product should always be eligible for return or exchange. I contacted customer service about this, but got a generic response sticking to the final sale policy without actually helping me. It's a letdown to not get personal attention and a proper solution, especially from a high-end brand like yours. I was surprised to see many negative reviews on Yelp and complaints on the BBB site echoing similar problems with your brand. It would have been good to know about these issues before I made my purchase.

I bought two things from this brand not too long ago. Everything seemed fine at first, but then things went downhill fast. I sent one item back and got my money back right away. But the other item, the Taylor denim pants, still haven't been refunded. I've tried emailing and contacting customer service multiple times, but nothing. It's been a month and a half and still no refund. The lack of communication and customer service is really bad. I won't be buying from this brand again until they sort this out.

My time at that store was brutal. The customer service was non-existent. I took back something and never got my money back. It's not cool for a business to treat people like that. I'm never going back and I'd tell others to avoid it too.

Oh my goodness, seriously, don't, I'm telling you, don't buy from this online site, it's just a complete nightmare! I returned my items, paid the restocking fee, and it feels like forever since I sent them back and I still haven't received a refund! Their customer service is honestly the worst I've ever dealt with. I do enjoy their clothes, but their team and policies are just a mess. I think I'll just stick with Nordstrom, you know, to be on the safe side.

Unfortunately, my recent final sale purchase was really disappointing. I've bought final sale items from this store before and been happy, but this time was different. The skirt I got had a zipper put in the wrong way, a clear mistake from the manufacturer, and the blouse was way smaller than the one I got before. When I contacted customer service about it, they didn't really care and said final sale items couldn't be returned. It was only after I got my bank involved and showed them pictures of the messed up items that they finally took the charge off. It seems like they use the final sale rule to get rid of bad stuff to customers who don't know any better. This whole thing has me questioning the company's honesty and the Veronicas' dedication to customers.