Urban Sophistication - Reviews and experiences

So I ordered this really nice phone case from Urban Sophistication about a month ago, but it still hasn't arrived! I've tried reaching out through email and their chat support, but I haven't heard back from anyone. I even called their number, but it's not working. I even messaged them on Instagram, but still no response. It's starting to feel like a scam. No phone case, no refund, no communication whatsoever. Such a disappointment.

I bought a phone case from this store recently and man, I'm super let down with how it's all going. It's been like 3 weeks since I ordered it and still no case in my hands. I've sent a bunch of emails trying to get some answers but no one has gotten back to me. Their customer service is seriously lacking and the lack of communication is getting on my nerves. Plus, their shipping policy is so vague about when I can expect my order. I'd say stay away from this store, my experience has been a total rip-off.